Effective Date: 22/06/2025
Last Updated: 22/06/2025

Our Commitment to Your Privacy

At Soulcraze LLC (“Soulcraze,” “we,” “us,” or “our”), we are committed to protecting your privacy and handling your personal information with care and transparency. This Privacy Policy explains how we collect, use, protect, and share your information when you use our website, membership services, and related products.

Our Promise: We will never sell, rent, or share your personal information with third parties for their marketing purposes without your explicit consent.

1. Information We Collect

1.1 Information You Provide Directly

Account Registration:

• Name: Your full name for account identification and personalization
• Email Address: Primary communication method for membership updates and newsletters
• Phone Number: Collected when related to sales, gift delivery, or reward fulfillment
• Mailing Address: Collected for merchandise shipping, gift delivery, or reward fulfillment

Payment Information:

• Payment Processors: We use Stripe and PayPal to securely process payments
• Cryptocurrency Donations: We accept crypto donations through secure third-party processors
• Billing Details: Address and payment method information as required by our processors

Community Participation:

• User-Generated Content: Poems, comments, and posts you share in our community
• Event Participation: Information related to masquerade events and experiences
• Support Communications: Messages you send to our customer support team

1.2 Information We Collect Automatically

Website Usage Data:

• Device Information: Type of device, operating system, browser type and version
• Browsing Behavior: Pages visited, time spent on pages, click patterns, and navigation paths
• Location Data: General geographic location based on IP address
• Technical Data: IP address, connection information, and access timestamps

Note: We do not currently use cookies or tracking pixels, but may implement these technologies in the future with appropriate notice.

2. How We Use Your Information

2.1 Primary Uses

Membership Services:

• Providing access to your selected membership tier benefits
• Processing payments and managing billing
• Delivering member newsletters and content updates
• Personalizing content recommendations based on your interests and behavior

Customer Communication:

• Responding to your questions and support requests
• Sending important account and service updates
• Providing membership-related notifications

Service Improvement:

• Analyzing usage patterns to enhance user experience
• Developing new features and content based on member preferences
• Ensuring website security and preventing fraud

2.2 Personalization & Marketing

We use your browsing behavior and engagement patterns to:

• Recommend poems and content that match your interests
• Suggest appropriate membership tier upgrades
• Customize your community experience
• Provide relevant event invitations

Marketing Communications: We do not currently send marketing communications to non-members. Members receive newsletters, updates, and relevant membership information. You can opt out of marketing communications while maintaining your membership by contacting our support team.

3. Information Sharing and Disclosure

3.1 Business Ecosystem & Service Providers

We may share your information with our sister companies:

• FoodiWant.com: For integrated services and experiences
• MarioMcKenzie.com: For collaborative content and community features

All sister companies operate under the same privacy standards and will not use your information for purposes outside the Soulcraze ecosystem.

We share limited information with trusted third-party service providers:

• Payment Processing: Stripe, PayPal, and cryptocurrency payment processors
• Fulfillment Partners: Shipping companies and event venues
• Technology Services: Email service providers, analytics services, and social media management tools

3.2 Legal Requirements & Restrictions

We may disclose your information when required by law or to:

• Comply with legal processes or government requests
• Protect the rights, property, or safety of Soulcraze, our members, or others
• Enforce our Terms and Conditions
• Investigate potential fraud or security issues

What We Never Do:

• Never Sell Data: We will never sell your personal information to third parties
• No Email List Sales: Your email address will never be sold or rented to marketers
• No Aggregated Data Sharing: We do not share even anonymized data for business purposes

4. Your Privacy Rights and Choices

4.1 Access, Control & Communication

Data Access: Contact our customer support team to request a copy of your personal information

Account Deletion: Send a request to customer support to delete your account and associated data

Data Download: We can provide your data in a downloadable format upon request (GDPR compliance)

Communication Preferences:

• Essential Communications: Account updates and billing information (cannot be disabled)
• Newsletters: Poetry content and member updates (can be disabled)
• Marketing Messages: Promotional content and offers (can be disabled)
• Event Invitations: Masquerade events and special experiences (can be disabled)

4.2 Privacy Laws

For All Users:

• Right to know what personal information we collect and how we use it
• Right to access your personal information
• Right to request deletion of your personal information
• Right to correct inaccurate personal information

For EU Residents (GDPR):

• Right to data portability
• Right to restrict processing
• Right to object to processing
• Right to lodge complaints with supervisory authorities

For California Residents (CCPA):

• Right to know categories of personal information collected
• Right to know sources of personal information
• Right to opt out of sale of personal information (Note: We do not sell personal information)

5. Data Security and Protection

5.1 Security Measures

Data Encryption: All sensitive data is encrypted both in transit (using SSL/TLS) and at rest; payment information is processed through PCI-compliant systems

Access Controls: Strict role-based access controls and regular access reviews

Infrastructure Security: Secure hosting environments, firewalls, intrusion detection, real-time monitoring, and regular security patches

Compliance Standards: Industry-standard protocols, regular security assessments, and continuous vulnerability monitoring

5.2 Data Breach Protocol

In the unlikely event of a data breach:

• We will investigate immediately and contain the incident
• Affected users will be notified within 72 hours when required by law
• We will provide clear information about what happened and steps being taken
• Law enforcement and regulatory authorities will be notified as required

Current Status: We have not experienced any data breaches to date.

6. Data Retention and Deletion

6.1 Retention & Deletion

Active Members: We retain your personal information for as long as you maintain an active membership.

Cancelled Memberships: Member data is deleted within 12 months of cancellation, except for legal requirements, financial records, or anonymized usage data.

Inactive Accounts: Accounts inactive for more than 2 years may be deleted with prior notice to the registered email address.

7. International Users

7.1 Global Services & Compliance

We welcome international users; your information may be transferred to and processed in the United States.

GDPR Compliance (EU Residents):

• We process your data lawfully under GDPR Article 6
• You have all rights outlined in GDPR Articles 15-22
• Contact our support team to exercise GDPR rights
• We provide adequate protection for data transfers outside the EU

Other International Privacy Laws: We comply with applicable local requirements in all jurisdictions.

8. Age Restrictions

8.1 Adult-Only Services & Parental Rights

Age Requirement: Our services are for users 18 years and older.

COPPA Compliance: We do not knowingly collect personal information from children under 13; such information is deleted immediately if discovered.

Parental Rights: If you believe your child has provided personal information, contact our support team for removal.

9. Future Changes

9.1 Technology Updates & Notice

We may implement:

• Analytics Cookies: To understand user behavior
• Marketing Pixels: For advertising platforms (Facebook Ads, Google Ads, Pinterest)
• Advanced Personalization: Enhanced recommendation systems

Before implementing new tracking technologies, we will:

• Update this Privacy Policy
• Provide advance notice to members
• Offer opt-out options where applicable
• Ensure compliance with privacy laws

10. Third-Party Services

10.1 Current & Future Services

Current Third-Party Services:

• Email service providers for newsletter delivery
• Analytics services for website performance
• Social media tools for community engagement
• Payment processors: Stripe, PayPal, and cryptocurrency systems

Future Marketing Platforms:

• Facebook/Meta advertising services
• Google Ads and analytics
• Pinterest advertising and analytics
• TikTok advertising (if applicable)

Third-Party Privacy Policies: Review Stripe Privacy Policy and PayPal Privacy Policy.

11. Contact Information

11.1 Privacy Questions & Requests

For privacy questions or to exercise your privacy rights (access, deletion, correction, download):

Email: [INSERT SUPPORT EMAIL]Subject Line: “Privacy Policy Inquiry” or “Data Subject Request”

Response Time: We will respond within 30 days.

Complaints:

• Contact us directly
• EU residents: Lodge a complaint with your local supervisory authority
• California residents: Contact the California Attorney General’s office

12. Updates to This Privacy Policy

12.1 Policy Changes & Notification

We may update this Privacy Policy to reflect changes in services, legal requirements, user feedback, or technology updates.

When significant changes are made:

• We will email active members
• We will post prominent notices on our website
• We will update the “Last Updated” date
• For material changes, we may require renewed consent

Your continued use of Soulcraze services after policy updates constitutes acceptance of the revised Privacy Policy.

Summary of Our Privacy Commitments

✅ We Never Sell Your Data – Your information stays within our trusted ecosystem
✅ You Control Your Communications – Opt out of marketing while keeping membership benefits
✅ Your Data Is Secure – Multiple layers of encryption and security protection
✅ You Have Rights – Access, download, correct, or delete your information anytime
✅ Transparency First – Clear communication about how we use your information
✅ Global Compliance – GDPR, CCPA, and international privacy law adherence

Questions? Contact our support team at [INSERT EMAIL] – we’re here to help protect your privacy.

This Privacy Policy is effective as of 22/06/2025 and applies to all Soulcraze services, including our website, membership platform, community features, and related products.